How To Start A Return

Return Process

We’re truly sorry for any inconvenience you’ve experienced, and it makes us sad to see you leave the #nakesquad. But if you’re really, really sure about returning your case, we’ll smile through the tears and do everything we can to make the return process as smooth as possible.

We care more about service than selling.

1. Contact Customer Service First

Before initiating a return, please contact our customer service team. In many cases, we can resolve the issue through diagnosis and online support. Often, a replacement can be arranged, saving both you and us time and hassle.

Email us at: info@thinborne.com
or visit the Contact Us page

a picture reminds customer to contact us before return thinborne cases
A demonstration showing customers how to put everything back into the mailer for a Thinborne return.

Very important

2. Ensure All Items are Included in the Original Package

If you still decide to return your item, make sure to include everything that came in the original package. Missing items may result in a fee.

We totally understand that most people dislike this policy, especially since companies like Amazon and Walmart have set different expectations. However, we’re a small business, not a trillion-dollar giant, and we simply don’t have the resources to accept returns in the same way. It’s an unfortunate reality of competing with these massive companies.

Extra attentions needed

3. Include a Note with Essential Information

Please include a note inside the package with the following details:
• Your Name
• Your Order Number
• The Reason for Return

You can follow the sample provided below to ensure all necessary information is included.

a sample of return note that insert into the package

Please send the pacakge to the addres below

After you have completed the three steps above, please ship the package back to us at:
Thinborne Return
124 Rose Lane,
Suite 203
Frisco, Texas 75035
United States 

Speed Up the Process with Our Return Form

Usually, it takes us up to 10 business days to issue a refund. However, if you fill out the form below, it will help us track your return more easily, allowing us to process it more quickly. This also ensures that you have provided all the necessary information to keep the process on track.