How to Fix Not Receiving Calls on Galaxy S24?

Are you having trouble receiving calls on your new Galaxy S24? As frustrating as it may be, fear not because you are not alone. Many Samsung users have reported similar issues, and most of them have been able to find a solution. In this blog post, we will explore the possible causes of this problem and provide some easy-to-follow steps to fix it. So, grab your Phone, and let's start solving this pesky issue together.

Poor Signal Strength

Weak or no signal strength is one of the most common reasons for not being able to receive calls on your Galaxy S24. When your Galaxy S24 is in an area with poor reception, it can struggle to connect to the cellular network, resulting in missed or dropped calls.

Tips to Check Signal Strength:

• Observe the Signal Bars: Usually found at the top of your screen, fewer bars typically indicate a weaker signal.
• Use Diagnostic Tools: Navigate to Settings > About Phone> Status or SIM Status for detailed information about your signal strength measured in dBm (decibel-milliwatts). A value closer to -50 dBm is strong, while values closer to -120 dBm indicate a weak signal.
• Change Location: Try going to a different area, preferably outdoors or near windows, and see if the signal strength improves.
• Check Your Galaxy S24 Phone Case: Carbon fiber cases can interfere with signal reception. Consider switching to an Aramid fiber case, known for its minimal impact on signal strength.

Network Outages

Though less frequent, network outages can also prevent you from receiving calls. These outages occur when your service provider's infrastructure experiences technical difficulties, causing disruptions.

How to Confirm if There is an Outage:

• Contact Your Service Provider: Call or chat with your provider's customer service to inquire about known outages in your area.
• Check Provider's Website: Many service providers maintain a status page updating users about ongoing and resolved outages.
• Social Media and Forums: Look for reports from other users in your area on social media platforms like Twitter or community forums. People often post about service issues in real time.

Do Not Disturb Mode

Do Not Disturb (DND) mode is a feature on your Galaxy S24 that silences all notifications, including incoming calls. If this mode is turned on, you won't hear or see any calls coming in.

Steps to Check and Disable DND Mode:

1. Open the Settings app on your Galaxy S24.
2. Scroll down and tap on Notifications.
3. Select Do Not Disturb.
4. Toggle the switch to turn off Do Not Disturb mode if enabled.

Airplane Mode

Airplane Mode disables all wireless connections on your Galaxy S24, including cellular networks. When this mode is on, you won't be able to make or receive calls, send texts, or use cellular data.

Steps to Ensure Airplane Mode is Turned Off:

1. Swipe down from the top of the screen to open the Quick Settings panel.
2. Look for the Airplane Mode icon. If it's enabled, it will be highlighted.
3. Tap on the icon to turn off Airplane Mode.

Call Forwarding

Call forwarding is a feature that redirects incoming calls to another number. If this setting is turned on, calls meant for your Galaxy S24 might go to a different number.

Steps to Check and Disable Call Forwarding:

1. Open the Phone app.
2. Tap on the three dots in the upper-right corner to open the menu.
3. Select Settings and tap on Supplementary Services.
4. Select Call Forwarding and ensure all options are turned off.

1. Restart Your Galaxy S24

Restarting your Galaxy S24 is one of the simplest and most effective ways to fix minor issues. Restarting your Galaxy S24 refreshes the system and can clear out minor glitches that might be causing problems.

Simple Instructions to Restart:

• Press and hold the Power button on the side of your Galaxy S24.
• Wait for the power menu to appear on the screen.
• Tap on Restart.Wait for your Galaxy S24 to turn off and back on again.

2. Adjust Call Display Settings

If calls come through but do not display on your Galaxy S24 screen:

• Go to Call Settings.
• Enter Call Display While Using Apps.
• Select Full Screen Display or ensure "Keep Calls in Pop-Up" is enabled.

3. Review Blocked Numbers

Accidentally blocked numbers could prevent calls from coming through in your Galaxy S24:

• Open the Phone app.
• Tap the three-dot menu and go to Settings.
• Select Block Numbers and check if the number is blocked. Unblock if necessary.

4. Allow Calls from Unknown Numbers

If you're only receiving calls from saved contacts ensure the setting that restricts calls from unknown numbers is turned off in the Galaxy S24 settings.

5. Disable Call Barring

Call barring could block incoming calls. In Supplementary Services, ensure that Call Barring for incoming voice calls is not enabled.

6. Check for Software Updates

As mentioned in the previous sections, keeping your Galaxy S24's software up to date is crucial because updates often include fixes for bugs and improvements in how your phone runs. An outdated system might have issues that prevent you from receiving calls.

Steps to Check for and Install Software Updates:

1. Open the Settings app on your Galaxy S24.Scroll down and tap on Software Update.
2. Select Download and Install. Your Galaxy S24 will check for any available updates.
3. If an update is available, follow the prompts to download and install it. This process might take a few minutes, and your Galaxy S24 may restart during the update.

7. Reset Network Settings

Resetting your Galaxy S24's network settings can fix many connectivity issues. This action will reset all your Wi-Fi, mobile data, and Bluetooth settings to their default states. It's like starting fresh without losing any personal data.

How to Reset Network Settings:

1. Open the Settings app on your Galaxy S24.
2. Scroll down and tap on General Management .
3. Select Reset and tap on Reset Network Settings .
4. Confirm by tapping Reset Settings again if prompted.

Resetting network settings can help fix problems with Wi-Fi, mobile data, and Bluetooth that might stop you from receiving calls. It clears any configurations causing issues and sets them back to defaults.

8. Safe Mode

Booting your Galaxy S24 in Safe Mode lets you diagnose if third-party apps are causing problems. In Safe Mode, only the essential apps that came with your Galaxy S24 will run, disabling any apps you've downloaded.

How to Boot the Galaxy S24 in Safe Mode:

1. Press and hold the Power button until the power menu appears.

2. Press and hold the Power off option until a Safe Mode prompt appears.

3. Tap Safe Mode to restart your Phone in Safe Mode.

Using Safe Mode to Diagnose Issues: If your Galaxy S24 works fine in Safe Mode, one of your downloaded apps might be causing the issue. You can then try uninstalling recently added apps one by one to find the culprit.

9. Factory Reset

A factory reset will restore your Galaxy S24 to its original settings, erasing all data on your device. This step should be a last resort because it will delete all personal data, apps, and settings.

Steps to Perform a Factory Reset:

1. Open the Settings app on your Galaxy S24.

2. Scroll down and tap on General Management .

3. Select Reset .

4. Tap on Factory Data Reset .

5. Follow the prompts to confirm and complete the reset.

If you've tried all the troubleshooting steps and still have issues receiving calls on your Galaxy S24, it might be time to seek help from Samsung support or your service provider.

When to Seek Help:

• If the problem persists after resetting network settings, use Safe Mode and perform a factory reset on your Galaxy S24.

• If you notice that the issue started after a specific event (e.g., a software update or physical damage), none of the troubleshooting steps helped.

• If you're unsure about certain advanced troubleshooting steps and need expert guidance.

How to Contact Samsung Support:

• Website: Visit the  Samsung Support website for online assistance, live chat, and troubleshooting guides.

• Helpline: You can call Samsung's customer support helpline in the US at 1-800-SAMSUNG (1-800-726-7864) or check their website for regional contact numbers.

• Service Centers: Look up authorized Samsung service centers near you for in-person assistance.

Tips on Documenting the Issue:

• Keep a Record: Write down what you've done so far to troubleshoot the problem. This includes noting error messages, steps taken, and changes in behavior.

• Be Specific: When describing the issue, include details such as when it started, how often it occurs, and any patterns you've noticed (e.g., only missing calls in a specific location).

• Screenshots/Photos: Take screenshots or photos of any error messages or unusual behavior. This visual evidence can help support teams to diagnose the issue more quickly.